We want you to be satisfied with your purchase. Please review our refund and return policy below.

1. Returns

Opened items are not eligible for return or refund.
Unopened items may be returned within 7 days of delivery.
Returned items must be unused, unopened, and in their original packaging.
Customers are responsible for all return shipping costs.
Original shipping fees, if any, are non-refundable.
We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

2. Refunds and Store Credit

Once your return is received and inspected, we will notify you of the approval or rejection of your return.
For approved returns, we may issue either a refund to the original payment method or store credit, at the customer’s discretion.
Refunds or store credit will be issued within 2 business days after approval.
Refund processing times may vary depending on your bank or payment provider.

3. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photos or videos showing the defect.

For verified defective or damaged products, we will either issue a refund, provide store credit, or send a replacement, at the customer’s discretion.

We will cover shipping costs related to defective or damaged items.

4. Non-Returnable Items

Opened items
Items not in original condition
Items returned without prior authorization

5. How to Initiate a Return

To request a return or report a defective item, please contact us at:

Email: support@vapepantry.com
Subject line: Return Request – Order #XXXXX