Delivery areas, compliance restrictions, processing times, shipping methods, tracking, and optional shipping insurance.

Shipping Fees

Free Economy Shipping on orders over $79 (before tax)

$7.99 (Economy Shipping)
$14.99 (Express Shipping)
$45.99 (International Shipping)

Processing Cutoff

Before 4:00 PM PDT (business days): ships same day
After 4:00 PM, weekends, and holidays: next business day

Adult Signature (21+)

Required for all orders (included at checkout).

Compliance and Shipping Restrictions (PACT Act)

Due to the PACT Act (enacted December 27, 2020) and state and local regulations, we are limited to approved shipping destinations.

Where We Ship

We ship within the United States and also offer international shipping to Canada and China. International shipping is a flat $45.99. Duties, taxes, and customs fees are not included and may be charged by the destination country upon delivery.

We Do Not Ship To

PO boxes
Military bases (APO/FPO/DPO)
International addresses outside of Canada and China

Restricted Locations

CA: No flavored products
Chicago, IL: No flavored products
KY: No nicotine-containing products
NY: Hardware only (no vape products or e-liquids)
WI: Only vapes listed in the state-approved directory are permitted

Processing Times and Tracking

Orders are processed and shipped on business days only (Mon-Fri, excluding national holidays).

An order confirmation email is sent after purchase.

A tracking email is sent once the package ships. Please check your spam or junk folder if you don’t see it.

Cutoff: Before 4:00 PM PDT (business days) ships same day, otherwise ships next business day.

Orders Placed On / Ships Out

Mon-Fri before 4:00 PM PDT: Same business day
Mon-Thu after 4:00 PM PDT: Next business day
Fri after 4:00 PM, Sat-Sun, and Holidays: Next available business day

Processing times may be extended during peak seasons, promotions, or unforeseen circumstances.

Shipping Methods and Estimated Delivery Time

Standard: 5-7 business days
Priority: 3-5 business days
Express: 2-3 business days

Delivery estimates begin after the order has shipped, not from the order date.

Shipping Responsibility and Carrier Delays

Customers are responsible for providing the correct shipping address.

Once handed to the carrier, we cannot change the shipping address.

We cannot control routing, delivery speed, or carrier delays, including weather or service disruptions.

100% Satisfaction Shipping Insurance (Optional)

Add Shipping Insurance at checkout for 100% satisfaction protection.

If Your Insured Package Is Lost, Damaged, or Missing Items

We will resolve it with a replacement shipment or store credit, based on claim review.

Claim Timeframe

Contact us within 72 hours of the delivery scan time shown by the carrier, or within 72 hours of receiving the package.

What We Need

Order number
Photos of the outer package and product(s)
If damaged: photos of the damage and packing materials

Not Covered

Issues reported after 72 hours
Incorrect address entered at checkout
Packages marked delivered but stolen after delivery (porch theft)
Carrier delays due to weather or service disruptions

Contact Us

If you have questions about shipping or delivery restrictions, please email support@vapepantry.com.

Note: Delivery estimates are not guaranteed and may vary by destination and carrier service availability.