FAQ - Vape Pantry

Frequently Asked Questions

When will my order ship?

Orders placed by 4:00 PM PT (Mon-Sat) usually ship the same day. Orders placed after 4:00 PM PT ship the next business day. We do not ship on Sundays. Holiday orders will be processed and shipped on the next business day.

My order didn't go through, but my bank shows a charge, what happened?

If your checkout didn't complete, the charge you see is usually a pending authorization from your bank, not a completed payment. These authorizations typically drop off automatically within 5-7 business days, depending on your bank.

How long does it take to get a reply?

We typically respond within 1 business day. Customer Service Hours: Mon-Sat, 9:00 AM to 6:00 PM PST.

What information should I include to get help faster?

Please include your Order Number, the email used at checkout, and a brief description of the issue. If it's a delivery problem, include the tracking number if available.

I entered the wrong shipping address, can you change it?

If your order hasn't shipped yet, we may be able to update the address. Contact us as soon as possible with your Order Number and the correct address. If the order has already shipped, address changes may not be possible.

Will you restock items marked "out of stock"?

Yes, many out of stock items are restocked, and we often restock quickly. For the fastest update, contact us with the product name, plus flavor or nicotine option if applicable, and your email. We will check availability and help fulfill your order as soon as possible.

If an item is limited or seasonal, we will confirm whether it is expected to return or has been discontinued.